At ECOYA, we are deeply committed to protecting your privacy. This Privacy Statement explains how we collect, use, and safeguard your personal information when you engage with us. We encourage you to read this statement alongside any other terms or conditions that may apply to our services.

What Personal Information Do We Collect?

We may collect the following personal information from you:

• Your contact details (e.g., name, email, address)
• Payment information (for orders)
• Product preferences, including fragrance choices, style, and size
• Interaction details, such as website activity, social media engagement, and ad interactions
• Customer service inquiries, feedback, and survey responses
• Call recordings for service improvement
• CCTV footage (for security purposes while in store)
• Loyalty program entries and competition participation
• Any other personal data you choose to provide us

We may also gather personal information from trusted third-party sources, provided you have consented to share such details with us.

How Do We Use Your Personal Information?

We use your personal information to enhance your experience with ECOYA and to provide you with our products and services. This includes, but is not limited to:

• Processing orders and completing transactions
• Customising your shopping experience based on preferences and interests
• Administering our loyalty programs, promotions, and events
• Communicating about new products, promotions, or offers that may interest you
• Conducting market research and customer satisfaction surveys
• Improving our website, products, and customer service
• Managing employee recruitment and compliance requirements
• Complying with legal and regulatory obligations

Legal Grounds for Processing Your Information

We process your personal information based on various grounds, such as fulfilling a contract (e.g., processing an order), obtaining your consent, or addressing legitimate business interests (e.g., improving services).

Who Do We Share Your Information With?

We may share your information in the following instances:

• Within ECOYA and our affiliated entities to deliver our services
• With third-party service providers who assist us in operations (e.g., payment processors, delivery partners)
• With marketing partners for advertising and promotional purposes (with your consent)
• With legal authorities, if required by law

We will never sell your personal information to third parties.

How Do We Secure Your Information?

Your privacy and security are our top priority. We employ advanced security measures to protect your personal data from unauthorised access, alteration, or misuse. This includes technical, physical, and administrative safeguards.

For your own security, please avoid submitting sensitive information (such as credit card details) via email or on unsecured platforms.

Do We Use Automated Decision Making or Profiling?

We do not engage in automated decision-making that significantly affects you. However, we do use personal information to tailor your shopping experience and deliver relevant advertising, ensuring a personalised experience.

How Long Do We Keep Your Information?

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Statement or as required by law.

Where Do We Hold Your Information?

We will keep your personal information:

• Until we no longer have a valid reason for keeping it
• Until you request us to stop using it
• For as long as required by law.

We may keep just enough of your personal information to ensure that we comply with your requests for deletion.

Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Correct or update your information
• Request deletion of your personal information
• Object to certain types of processing or withdraw consent at any time
• Request data portability or restrict processing
• Lodge a complaint with your local data protection authority

For more details or to exercise any of these rights, please contact us using the details below.

Have a Question or Concern?

We are here to help. If you have any questions or concerns about how we handle your personal information, please reach out to us at hello@ecoya.co.nz.

If you feel that your privacy concerns have not been resolved to your satisfaction, you have the right to contact the relevant privacy regulator in your region.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time. Any changes will be reflected on this page, so we encourage you to review it periodically.