**Address changes and order cancellations cannot be made for the duration of Black Friday Sales, however exchanges or returns can be made as per our returns policy.**

Shipping to Australia

We offer free shipping on orders over $100 or a $12.99 flat rate on all other orders for both New Zealand & Australia. 

All Australia orders are dispatched from our warehouse in Melbourne, VIC via AU Post. 

REGULAR DISPATCH & DELIVERY

We aim to have your order packed within 1-3 business days and shipped within 7 working days. 

Once your order has been dispatched and a tracking number has been received, you can expect your order to be delivered within the following timeframes: 

• VIC delivered within 2-4 business days after dispatch 
• NSW delivered within 3-4 business days after dispatch 
• QLD delivered within 3-5 business days after dispatch 
• SA delivered within 3-4 business days after dispatch 
• WA delivered within 6-9 business days after dispatch 

BLACK FRIDAY DISPATCH & DELIVERY 

With all the Black Friday excitement, dispatch may take up to six days. We appreciate your patience while we get your goodies ready. 

Please note Express Shipping orders are subject to the same dispatch timings as standard shipping 

CHRISTMAS SHIPPING DEADLINES 

To receive your gifts by Christmas, place your orders before these deadlines: 

• WA - 8th December 
• TAS - 8th December 
• NT - 8th December 
• All other States - 14th December 
• UK - 19th November 
• UK Express Post - 25th November 

Delivery times may vary depending on public holidays and during peak holidays or sale seasons. Some rural deliveries may take longer. PO Boxes and Parcel lockers are accepted. 

 

Shipping to New Zealand

We offer free shipping on orders over $100 or a $12.99 flat rate on all other orders for both New Zealand & Australia. 

All New Zealand orders are dispatched from our warehouse in Auckland via PostHaste. 

REGULAR DISPATCH & DELIVERY: 

We aim to have your order packed within 1-3 business days and shipped within 4 working days. 

Once your order has been dispatched and a tracking number has been received, you can expect your order to be delivered within the following timeframes: 

• Auckland - delivered within 1-3 business days after dispatch 
• North Island - delivered within 2-3 business days after dispatch 
• South Island - delivered within 2-4 business days after dispatch 
• Rural - please allow a further 2-4 business days after dispatch 

BLACK FRIDAY DISPATCH & DELIVERY 

With all the Black Friday excitement, dispatch may take up to four days. We appreciate your patience while we get your goodies ready. 

CHRISTMAS SHIPPING DEADLINES 

To receive your gifts by Christmas, place your orders before these deadlines: 

• Auckland Metro - 16th December 
• North Island - 14th December 
• South Island - 8th December 
• Rural - please allow a further 2-4 business days after dispatch 

Delivery times may vary depending on public holidays and during peak holidays or sale seasons. Some rural deliveries may take longer. We do not accept PO Box or Parcel locker addresses. 

 

Shipping to United Kingdom

We offer both Standard and Express shipping services. Shipping fees are calculated at checkout based on your shipping address  

EXPRESS

• Dispatch Time: Within 24 hours
• Delivery Time: 3 to 5 business days* to mainland United Kingdom after dispatch

STANDARD

• Dispatch Time: Within 2 to 3 business days. 
• Delivery Time: 4 to 7 business days* to mainland United Kingdom after dispatch. 

*Rural deliveries may take longer 

 
IMPORTANT INFO 

• All orders are dispatched from Melbourne, VIC, Australia via Australia Post. 
• Signature Required: Both Standard and Express deliveries require a signature upon receipt. 
• We do not deliver to parcel lockers or PO boxes. 
• Please allow additional processing time during high-order periods like promotions or seasonal events. 

DELAYS & RETURN TO SENDER 

While we aim to meet delivery estimates, delays may occur due to transit or customs processing. If your order is delayed, our team can assist by lodging an enquiry on your behalf. 

In the event of a redirection back to the sender due to failed delivery at no fault of the sender, additional shipping costs and import fees required for the return to sender will be charged to the receiver. Any refunds issued in association with such redirections will be made less any freight on export, freight on re-import, customs taxes, duties, fees and charges. Any re-shipment of returned orders will incur an additional shipping cost.

DUTIES & TAXES  

For all United Kingdom orders, import or customs duties (including GST and VAT) may be charged once the order reaches the destination country and must be paid by the person placing the order. We will not refund your order if you do not want to pay the import or customs duty. Customs duties and policies vary per country, you can see what the thresholds are for your country via this link. Please note this also may impact delivery timings.  

 

Rest of World

ECOYA currently offer shipping to the United Kingdom, Australia and New Zealand and are looking to expand very soon! For a full list of international stockists please visit our stockists page here

Returns

We want you to be completely satisfied with your purchase. If for any reason you’re not, you may return it for a full refund or replacement within 30 days of purchase. 

• Items must be returned in unused condition with their original packaging 
• Returned goods must be in un-used condition with packaging and order confirmation included. 
• Returns will be processed within 3–7 business days once received 
• We cannot refund postage and packaging unless goods are deemed to be faulty 
• The customer is responsible for return shipping 

To return your purchase, please contact us here for further instructions and the return shipping address. 

 

Damaged Items

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from its journey to you. However, if damage has occurred to the product(s) inside, please contact us here and we will be more than happy to resolve any issues. 

 

Cancelled Orders

You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible and we will do our best to accommodate your request. Contact us here.